How can homeowners who are considering a home remodel in San Diego be sure, ahead of time, that they’re entrusting their most expensive possession to the right company? Gary Marrokal, owner of Marrokal Design & Remodeling, says homeowners should expect a company to exceed their expectations not just meet them.
There are five vital factors that a home remodeling company should have: a staff that skillfully listens and pays attention to clients’ needs, trust, experience, full-service design and remodel, and a make-it-right guarantee. Marrokal talked with me about how he’s built long-lasting clients by focusing his efforts on these important customer concerns.
A company that listens and pays attention to clients’ needs
“We understand that clients want a company that will listen and take their ideas and expand on them so that the remodeling concepts offer various design options as well as help to enhance their bottom line such that when the project is done it exceeds their expectations,” says Marrokal.
Being the recipient of a highly coveted ethics award, Marrokal knows that not all remodel companies are built the same. Some are seeking profit over true customer satisfaction. And that’s when consumers suffer. Some companies won’t offer energy-efficient or recyclable products; thus the remodel isn’t as cost-effective when it’s complete.
“You want to hire a company that’s going to over-insulate your home, a company that will utilize techniques that can save you money on your water and electricity bills, and also make your home more comfortable,” he says.
But Marrokal cautions homeowners to really make sure they understand what they’re getting. “There are a lot of energy-efficient products that are not cost-effective because it takes too long to recover the cost of the initial product.” Marrokal Design & Remodeling has knowledgeable, experienced staff that can help you determine which products to use in your remodel to give you the most value.
